At Vintora Commerce, we aim to deliver your orders quickly and securely. This Shipping Policy explains how we handle order processing, shipping methods, delivery times, and related details for all our customers.

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1. Order Processing

• Orders are typically processed within 1–3 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• Once your order is shipped, you will receive a confirmation email containing tracking details.

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2. Shipping Methods & Delivery Time

We partner with reliable courier services to ensure fast and safe delivery.
Estimated delivery times are as follows:

• Domestic (U.S.) Orders: 4–8 business days
• International Orders: 10–20 business days (depending on location and customs clearance)

Note: Delivery times may vary due to factors beyond our control such as weather conditions, courier delays, or customs inspections.

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3. Shipping Charges

Shipping costs are calculated at checkout based on your location and total order weight.
From time to time, we offer free shipping promotions, which will be clearly stated on our website or product pages.

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4. Tracking Your Order

Once your order is shipped, you’ll receive an email with a tracking number and courier link.
You can use this to monitor your shipment status anytime.

If you haven’t received tracking information within 5 business days, please contact us at vinotracommerce@gmail.com.

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5. Wrong Address or Delivery Issues

Please double-check your shipping address before placing an order.
If an incorrect address is provided and the package is returned, customers may be responsible for additional shipping fees.

Vintora Commerce is not liable for lost packages due to incorrect address details provided by the customer.

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6. Customs & Import Duties (For International Orders)

For international orders, customs duties or taxes may apply based on your country’s import regulations.
These charges are not included in our product prices and must be paid by the customer at the time of delivery.

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7. Damaged or Lost Packages

If your package arrives damaged or is lost in transit:

• Contact us immediately at vinotracommerce@gmail.com.
• Provide your order number and, if applicable, photos of the damaged item.
  We’ll work with our shipping partners to resolve the issue as quickly as possible.

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8. Contact Us

For questions or concerns about shipping, delivery times, or tracking information, please contact our support team:

📧 Email: vinotracommerce@gmail.com
📞 Support: +1 325-310-2688