How long does delivery take?

Orders are usually processed within 1–3 business days and delivered within 4–8 business days in the U.S. International orders may take 10–20 business days, depending on location and customs clearance.

Can I return or exchange my product?

Yes, we accept returns within 7 days of delivery if the product is unused, undamaged, and in its original packaging. For defective or damaged items, we offer replacements or full refunds.

How can I track my order?

Once your order is shipped, you’ll receive a confirmation email with a tracking number and courier link. You can use it to monitor your shipment’s progress in real time.

What payment methods do you accept?

We accept secure payments via credit/debit cards, PayPal, and other trusted payment gateways. All transactions are processed safely using SSL encryption for your protection.

What if I receive a damaged or wrong item?

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery at vinotracommerce@gmail.com with your order number and photos of the item. We’ll quickly arrange a replacement or refund to resolve the issue.